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FAQ

Company information

How do I feel confident that you are trustworthy?
Good question! Thousands of shoppers have already placed their trust in us. We have been shipping orders quickly and discreetly to our customers for over 5 years. For your peace of mind, we naturally offer a guarantee on all our products. Our company is located in the center of the country, near Utrecht. All orders are shipped by us. This means that we do not share your order details with other fulfillment centers. Every package passes through our own hands!
How can I pay for my purchases?

We accept almost all regular payment methods: Ideal, credit card, Afterpay, Paypal, Apple Pay, Google Pay and Bancontact (for our Belgian customers).

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What will my bank statement look like when I order something from you?

Your payment will appear on your bank statement as a payment to Epicurius v.o.f. A neutral name that does not reveal where you made your purchase!

How can I contact you?

On our contact page you will find our phone number, email address and business hours.

Shipping

How do you ship my order?

We ship our orders via DHL or PostNL or DPD. If you have a special request for a shipping method, please call or email us.

Your order will ALWAYS be shipped in inconspicuous packaging. The return address on each box is "Epicurius vof", which guarantees complete discretion. Your order will be delivered in inconspicuous packaging that does not reveal anything about its contents.

Your order will NOT be delivered to your neighbors but you can also choose to pick up your order at a pickup point.

Do you also offer free shipping?
No, regardless of the order amount, the shipping costs are £4.95. For reasons of discretion and security, all items are sent by registered post.
Is your packaging discreet?

Yes, very discreetly. All orders are shipped in plain brown cardboard boxes. You cannot tell from the outside of the packaging what is inside. We treat all our customer data confidentially. We never sell our customer data!

When will I receive my order?

All orders, received before 23.59 will be shipped the next business day. In an exceptional case - when a product is unexpectedly not immediately available - this takes a day longer. Of course we will let you know immediately.

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Can I track my order?

Of course! As soon as your order leaves our warehouse you will receive an e-mail with a track & trace number with which you can track the shipment via the DHL or PostNL website. Exceptions are packages that fit in the mailbox. Here is unfortunately no track & trace available.

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Do you also ship abroad?

In principle we can ship all over the world! We use DHL for this.

Within Europe we can deliver your order in 98% of the cases within one/two working days after shipment.

For shipments to islands and areas that are less accessible or difficult to reach you have to count 2 extra days.

We cannot take into account clearance times for goods.

We cannot ship to countries which are subject to restrictions or embargoes, we cannot ship to Russia.

Warranty & Returns

What happens if my item is broken upon receipt?

Please contact us within 14 days of receipt. We will then provide a good solution as soon as possible. You can count on that!

Do I have a warranty?

Yes, you have a one-year warranty on your order from the time you receive your order.

My dog ate my vibrator. What now?

Jouw hond is sowieso een geweldig beest en we vinden het leuk dat hij ook een fan is van Erotiekvoordeel.nl. Stuur een foto van je harige vriendje en zijn favoriete speeltje naar info@erotiekvoordeel.nl en wij sturen jou een kortingscode zodat je een vervangend speeltje voor jezelf kunt aanschaffen.

My chosen toy isn't what I expected. Can I return it?

If you receive your order and are not satisfied with the product, you can contact us within 30 days to exchange or return it. Hygiene products such as lingerie, vibrators, dildos and other sex toys can only be returned unused and in the unopened packaging.

Questions about ordering sex toys online

What sex toys do you all have?

Our selection is wide and varied, and we do our best to offer more unusual brands, especially to please women and men. We offer traditional dildos, vibrators, clitoris stimulators, masturbation toys for men, bondage accessories, lubricant and much more.

I have a question about a toy and/or a purchase. Can you help me?

Naturally! Call or email us if you have questions or comments about a product.

You can reach us at +31 (0)850041427. We are a small company and often very busy making sure all orders get to our customers on time. Can't get a hold of us on the phone right away? Then send us a whatsapp message!"You can also send an email to info@erotiekvoordeel.nl. We will respond as soon as possible!

Frequently asked questions about clitoral vibrators

Which clitoral toy should I try if I have no experience?

If you're just starting out and looking for your very first clitoral stimulator, it's best to start with something small like a mini vibrator or bullet vibrator. We understand that as a beginner you may find the choices and options overwhelming, so investing in something small is a good way to experiment with what you like and find exciting.

Are there different types of clitoral toys?

There is a wide range of toys designed specifically for clitoral stimulation. Every body is unique, and what feels comfortable can vary from person to person. That's why it's fun to experiment and discover which form of clitoral stimulation suits you best.

Here are some popular toys that focus on clitoral stimulation: Bullet vibrators, Wand Vibrators, Finger Vibrators, Air Pressure Vibrators, Tarzan Vibrators. Experiment and discover which of these options best suits your preferences. Your pleasure and comfort always come first!

How do I clean my clitoral vibrator?

Our complete Handbook for cleaning sex toys contains the necessary tips on how to clean your vibrator! Something important to remember is that if your toy has batteries, you should remove them before cleaning your toy. Once that's all done, make sure to clean the parts of your sex toy that you insert or that come in contact with your body with toycleaner and warm water.

What type of lubricant should I use?

Our team at Erotiekvoordeel.nl recommends that you always use lubricant during sexual acts. Water-based lubricant is the most popular and works well with most sex toys. However, if you want to play anal, silicone lube is the best option.

Frequently asked questions about bondage and BDSM

What types of bondage products are available?

All our BDSM equipment has been methodically passed through the hands of our experts, tested for quality and approved for sale. Our product range includes: Cuffs, Blindfolds, Swaps, Gags, Spreader bars, Nipple clamps, and much more

What does BDSM mean?

BDSM is an abbreviation for Bondage, D discipline, Sadism and Masochism. BDSM includes a wide variety of play forms, including power play, role play, bondage and dominant/submissive play. You can choose to incorporate just one BDSM element into your play or combine multiple dynamics, such as bondage and discipline at the same time. Learn more about different bondage terms here: Everything About Bondage.

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What should I choose if I want to try bondage for the first time?

There are plenty of bondage products for beginners that allow you and your partner to explore bondage in a safe and playful way. We have a wonderful collection of Soft Bondage Toys for Beginners, perfect for light bondage and sensual play with sensory stimulation. Many of these accessories are made of soft, comfortable materials and have adjustable Velcro closures, allowing you to experiment in a relaxed and pleasurable way.

Why is bondage fun, and what if I don't want to hurt my partner?

Bondage certainly does not have to be painful and can even be a very pleasurable addition to your sex life. If your partner is open to it, using different types of bondage sex toys and handcuffs can provide the opportunity to create a deeper bond between you and intensify your sensations to zp ultimately increase pleasure for both partners. Read our best tips from experts for incorporating bondage and BDSM into your relationship here: Discover the World of Playful Bondage: A Guide for Beginners

What is impact play and what are the best BDSM toys for it?

Impact play is a form of kinky play in which one partner (the submissive or submissive) is spanked by the other partner (the dominant or Dominant). This is done by mutual consent and for the sexual pleasure of one or both partners.

There are different types of impact play, each with unique sensations and techniques. Here are the most common:

  • Rough body contact
    Think of romping or wrestling. This form focuses on direct body contact and can be intense or playful, depending on your preferences.
  • Spanking
    This can be done by hand or with a broader tool such as a paddle. It creates a "dull" sensation that can be both stimulating and intimate.
  • Caning
    This involves the use of a narrow tool such as a cane or ride whip. This creates a sharp, tantalizing sensation, perfect for lovers of precision.
  • Flogging
    This technique uses a whip with multiple strands, such as a cat-o-nine-tails or a flogger. It often feels like a mix of gentle and intense touches, depending on the swing.
  • Single-tail whips
    A single-strand whip, such as a bullwhip, provides a concentrated and sharp sensation. This often requires more skill, but can be very intense.

Whether you are curious or already experienced with impact play, communication, consent and safety are always the most important pillars. Discover together what works best for you and enjoy this stimulating form of intimate play!

How do I ask my partner to try bondage?

Maintaining engagement and asking for consent are essential when introducing any kind of BDSM play into your sex life. If you are interested in bondage with your partner, read our tips in this blog: How to Introduce Bondage Without Overwhelming Your Partner. There are many ways to get into BDSM scenarios in an easy and safe way, so you can discover forms you both like and enjoy together.

What are the best expert tips I need to know about BDSM and kinky sex?

In the BDSM community, the mantra Safe, Sane, and Consensual (SSC) is a fundamental guideline to ensure that any kinky activity remains enjoyable and respectful. Although variations exist for specific kinky practices, any new sexual scenarios you discuss with your partner must meet these three criteria:

Safe (Safe)

  • The risks must be known and minimized.
  • Beginners in BDSM must be informed enough to recognize and avoid risks.

Wise (Sane)

  • All involved must participate with a clear, sober mind and be able to give informed consent.
  • Self-control and mutual trust are crucial to keeping the game healthy and respectful.

Violent (Consensual)

Consent must be informed, unforced, enthusiastic and revocable.

Revocable means that anyone can withdraw their consent at any time during the activity.

The importance of communication

It is not just the responsibility of the "bottom" or the "top" to give consent and set boundaries. Good communication is important before, during and after the activity.

Before: Discuss wishes, boundaries and any risks.

During: Stay alert to your partner's signals and use safe arrangements such as a safe word or the Red/Yellow/Green system. This makes it easier to adjust the scenario and reduce any concerns.

Background: Reflect together on the experience and discuss what went well and what can be done differently.

Frequently asked questions about masturbators

What is a masturbator?

These toys are all made specifically for anyone with a penis. Masturbators are usually made of soft material where you can insert your penis. Usually they mimic the feeling of oral sex, anal penetration or vaginal penetration.

Are there different types of masturbators?

Yes, there are a number of different types of masturbators to choose from! First of all, we carry realistic vagina masturbators. These look and feel lifelike, so you can indulge your sexual fantasies whenever you want. If you're looking for something bigger, our mega masturbators are a great option! Rather looking for a discreet little toy? Then there are the mini masturbators, small and handy. And last but not least, we sell fully automatic masturbators that you can turn on and then do all the work for you. These masturbators will really put you over the edge!

Can I use a masturbator with my partner?

Absolutely! Give your partner a steamy show: let them watch while you indulge yourself - bet they can't wait to join in? Or surprise your lover with a new toy and discover together how much fun it can be. Let your partner use it on you and give them step-by-step directions. That's guaranteed to be an exciting experience for both of you! Curious about more tips? Our experts wrote a blog called How to use a masturbator together with your partner - highly recommended reading!

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How do I clean my masturbator?

Our complete Manual for Cleaning Sex Toys provides more information on how best to keep your masturbator clean and hygienic! Wash the parts of your sex toy that come in contact with your body with a toy cleaner and warm water. Be sure to read your masturbator's manual, as your toy may have specific cleaning instructions.

Frequently asked questions about air pressure vibrators

What is an air pressure vibrator?

A air pressure vibrator is a sex toy specifically designed to provide pleasure through gentle air waves and pulsating air pressure. Instead of direct vibrations, as with traditional vibrators, this device uses air pressure technology to create a sucking or pulsing sensation. This can provide intense and unique pleasure, especially in sensitive areas such as the clitoris.

The way it works is simple: it has a small nozzle that you place on or just above the clitoris. The air pressure waves create a sensation that is often compared to oral pleasure.

Why should I try an air pressure vibrator?

Sometimes direct stimulation of the clitoris can feel just a little too intense. Fortunately, there are other options! Bullet vibrators and pinpoint vibrators focus on the tip of the clitoris, the most sensitive spot. But if that's too intense, an air pressure vibrator might be your new best friend. This one stimulates in a softer, enveloping way without direct touch. Perfect to experiment with if you're looking for a different experience!

How do I clean my new toy?

Our complete Manual for Cleaning Sex Toys provides more information on how best to keep your vibrators clean and hygienic! Something important to remember is that if your toy has batteries, you should remove them before cleaning your toy. The parts of your sex toy that you insert or that come in contact with your body should be washed with a toy cleaner and warm water.

Frequently asked questions about strap-on dildos

What is a strap-on?

Strap-ons generally consist of two parts: a dildo and a harness. A strap-on allows a woman to penetrate her partner, whether you are another woman or a man. Of course, for men who want to use a strap-on, there are options including hollow strap-ons.

Are there different types of strap-on sex toys?

Our strap-on dildos come in different shapes, sizes, lengths, circumferences, and materials! But that's not all, there are also different types of strap-ons. Hollow strap-on dildos, for example, are a great option for couples dealing with erectile dysfunction, reduced libido, or other forms of sexual dysfunction. However, strap-ons are also widely used when women want to penetrate their partner. To ensure that the harness always fits, we have various options in different sizes. And if you don't want to wear a harness... no problem! With our strapless strap-ons, you'll have more skin contact with your loved one.

Frequently asked questions about handcuffs and other bondage toys

Are there different types of cuffs?

When you think of tying someone up, you probably think of handcuffs or bondage rope, but there are many more options to choose from. Bondage rings, slings, spreader bars, thigh cuffs, over the door cuffs, necklaces and more - we have it all.

Hoe begin ik met bondage?

If this is one of your first experiments with bondage, take it slow and try out the toys that interest you. You could try a set of handcuffs, a blindfold, a feather tickleror a complete set . Once you have purchased your toys, take it easy until you feel comfortable in the BDSM world. Make sure you and your partner both feel comfortable throughout the experience. A good way to do this is to agree on a safe word that one of you can say if things start to feel uncomfortable or unpleasant.

I have already experimented with buoys, what else can I try?

The beauty of bondage is that there is always room for growth and to try new things, there are always new exciting toys to try out. So if you've already experimented with blindfolds, ticklers and handcuffs, maybe it's time to move on to something like gags, spread-bars or nipple clamps!

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